These Terms and Conditions ("Terms") govern your access to and use of this website and the ordering, purchasing, fulfillment, and delivery of goods from Oz Pet Essentials. Please read them carefully, as they form a legally binding agreement between you and Oz Pet Essentials (referred to as “we”, “our”, or “us”).
By browsing, using our website, or placing an order, you agree to be bound by these Terms. If you do not accept any part of these Terms, you must not use the website or place an order.
1. AGREEMENT
These Terms apply to all purchases and interactions made through www.ozpetessentials.com.au.
By placing an order or using the website, you agree that you have read, understood, and accepted these Terms in full.
This agreement forms the entire understanding between you and Oz Pet Essentials, and supersedes all previous representations or communications.
Changes or variations to this agreement can only be made in writing or with written/email confirmation by Oz Pet Essentials.
2. LEGAL CAPACITY
To place an order, you must be at least 18 years of age or have the consent and presence of a legal guardian who is over 18 years old.
By using the website, you confirm that you have the legal capacity to enter into a binding contract.
3. WEBSITE USAGE
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use.
The website may contain links to third-party websites. These are provided for your convenience only and do not imply endorsement. We take no responsibility for their content or accuracy.
You are responsible for ensuring that your access to our website does not expose your system to viruses or other harmful components. We will not be liable for any damage to your device or loss of data resulting from your use of the website.
4. PRICING
All prices listed on the website are in Australian Dollars (AUD) and include GST unless otherwise stated.
Prices may change at any time without prior notice. Once your order is confirmed, the price cannot be altered unless there has been a technical error.
Shipping fees are calculated at checkout and are not included in the listed product prices unless explicitly mentioned.
In cases of system errors or pricing discrepancies, we reserve the right to cancel or modify your order and offer a refund or revised invoice accordingly.
5. PRODUCT INFORMATION
Product descriptions, images, and specifications are provided for informational purposes only and may differ slightly from the actual product due to updates or manufacturer changes.
All measurements, weights, and sizes are approximate. Screen displays may vary due to device settings.
We make every effort to ensure accuracy, but we reserve the right to correct errors without notice.
6. ORDERS
Orders can be placed by following the instructions on the website. By submitting an order, you make an offer to purchase the product(s) in your cart.
Order confirmation will be sent via email once your order is accepted. This email does not constitute acceptance of your offer until the product is dispatched.
We reserve the right to cancel any order before dispatch if we believe there is a pricing error, stock issue, or breach of our Terms. You will be notified and refunded in full.
You are responsible for ensuring all contact and delivery details provided are accurate and up to date. We are not liable for missed deliveries due to incorrect information.
7. PAYMENT
Payment must be made in full at the time of order using approved payment methods offered on the website (credit card, debit card, PayPal, etc.).
All payments are processed securely. In case of suspected fraud, we may request additional identity verification before processing your order.
If a payment fails or is flagged for security review, your order may be delayed or cancelled. You will be notified accordingly.
If a product is incorrectly priced due to human or technical error, we may contact you to confirm the correct price before shipping, or cancel and refund your order.
8. SHIPPING AND DELIVERY
We aim to dispatch orders promptly; however, shipping times are estimates only and may be affected by carrier delays or external factors beyond our control.
A tracking number will be provided once your order is dispatched.
We do not deliver to PO Boxes or Parcel Lockers. A physical address must be provided.
If authority to leave is given, the courier may leave the parcel without a signature. In such cases, we are not liable for loss or damage once delivery is confirmed.
You are responsible for liaising with the delivery carrier if you miss a delivery. Redelivery fees may apply for failed attempts.
We reserve the right to decline delivery to certain remote or regional areas.
9. DAMAGED OR FAULTY GOODS
If your item arrives damaged or becomes faulty within the warranty period, please contact us immediately.
We will arrange a repair, replacement, or refund in line with Australian Consumer Law and the product manufacturer’s warranty terms.
Proof of purchase and photographic evidence of the issue may be required for claims.
10. RETURNS AND REFUNDS
You may be entitled to a return or refund in accordance with Australian Consumer Law if the product is faulty, not as described, or unfit for purpose.
Change-of-mind returns are accepted at our discretion and may be subject to restocking fees. Items must be returned in original, unused condition with all packaging and accessories.
Return shipping is your responsibility unless the item is faulty or we agree otherwise.
Refunds will be processed using the original payment method and may take up to 10 business days to appear in your account.
11. WARRANTY POLICY
Most products sold on the website include a standard 12-month manufacturer’s warranty unless otherwise stated.
Extended warranties may be offered on selected products and must be purchased at the time of order.
Warranty claims must comply with the manufacturer’s instructions and may require product assessment.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, data, or business.
Our total liability for any claim arising out of a product purchase will not exceed the total amount paid for that product.
These limitations do not exclude or restrict any consumer rights provided by Australian Consumer Law.
13. INTELLECTUAL PROPERTY
All text, images, logos, and other content on www.ozpetessentials.com.au are the intellectual property of Oz Pet Essentials unless stated otherwise.
You may not copy, reproduce, or distribute any content without prior written permission.
14. PRIVACY
Your personal information is collected and used in accordance with our Privacy Policy.
We do not store payment details. Customer data is used only for order processing and marketing (if opted in).
You may request access to your stored data at any time, and corrections will be made upon verified request.
15. GENERAL TERMS
We reserve the right to update or modify these Terms and Conditions at any time. Updates will be effective upon posting on the website.
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect.
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of NSW courts.
No agent or employee of Oz Pet Essentials has the authority to vary these Terms without written consent.
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@ozpetessentials.com.au
