Privacy Policy

Privacy Policy – OZ Pet Essentials

At OZ Pet Essentials, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data while providing our products and services.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect personal information to offer and improve our pet products and services. The types of personal data we may collect include:

INFORMATION YOU PROVIDE TO US

We receive and store any information you enter on our website or give us in any other way. This includes, but is not limited to:

  • Your name

  • Billing and shipping addresses

  • Phone number

  • Email address

  • Payment information

You may choose not to provide certain information, but this may limit your ability to use some features or place orders.

AUTOMATIC INFORMATION

We automatically collect certain types of information when you interact with our website:

  • Device and browser type

  • IP address

  • Purchase and browsing history

  • Cookies and other tracking technologies

INFORMATION FROM OTHER SOURCES

We may receive updated delivery or address details from third-party carriers, which we use to ensure timely and accurate order delivery.

2. HOW WE USE YOUR PERSONAL INFORMATION

Your personal information helps us operate efficiently and improve your shopping experience. We may use your information for:

  • Order Fulfillment: To process and ship your orders, handle payments, and provide order updates.

  • Customer Service: To communicate with you via email, phone, or live chat.

  • Personalization: To recommend relevant products, display personalized content, and enhance your experience.

  • Marketing: To send you promotional emails or display interest-based ads (you can opt-out).

  • Improving Our Services: To analyze performance, fix bugs, and develop new features.

  • Legal Compliance: To fulfill obligations under applicable laws, including fraud prevention.

3. SHARING YOUR INFORMATION

We share your information with Shopify to power our online store. You can read how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

We may also share your information with:

  • Payment providers (e.g., Shopify Payments, PayPal)

  • Shipping partners (e.g., Australia Post)

  • Marketing tools (e.g., Meta, Google Ads, Klaviyo)

  • Analytics tools (e.g., Google Analytics)

We only share what is necessary, and all third parties are required to protect your data under privacy laws.

TRANSACTIONS INVOLVING THIRD PARTIES

Some products may be fulfilled by third-party suppliers (e.g., dropshipping). Your order-related information may be shared with them under their own privacy policies.

LEGAL COMPLIANCE AND SAFETY

We may release personal information when necessary to comply with the law, protect our rights or others’, and prevent fraud or abuse.

4. SECURITY OF YOUR INFORMATION

We are committed to protecting your information using industry-standard security measures:

  • Data is transmitted securely using SSL (Secure Socket Layer) encryption.

  • Sensitive information (e.g., credit card data) is processed only by PCI-DSS compliant payment gateways.

  • Your financial information is not stored on our servers for more than 60 days after a transaction.

  • We may request identity verification before sharing personal data.

5. COOKIES & TRACKING TECHNOLOGIES

Cookies help us improve your experience on our website. They are used for:

  • Keeping track of your cart

  • Recognizing your login status

  • Personalizing content and recommendations

  • Preventing fraud and improving security

  • Measuring the effectiveness of our ads

You can manage cookie preferences via your browser settings. However, disabling cookies may affect the functionality of the site.

6. AGE RESTRICTIONS

OZ Pet Essentials does not sell products for purchase by children. If you are under 18, you may use our website only with the involvement of a parent or guardian.

We do not knowingly collect personal information from individuals under 13 years of age, in compliance with the Children’s Online Privacy Protection Act (COPPA).

7. YOUR CHOICES AND RIGHTS

  • Access & Update: You can access or update your personal information via your “My Account” section.

  • Communication Preferences: You can opt out of promotional emails by clicking the “Unsubscribe” link in our emails.

  • Data Retention: We retain your information as long as your account is active or as needed to fulfill our obligations.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. CONTACT US

If you have any questions about our Privacy Policy or how your data is handled, please contact us using the details provided on our Contact Us page.

By using our website and services, you consent to our Privacy Policy.